Needs we help with
Families tell us what's going on in their own words. These are the needs we hear most, and most needs aren't on any list.
Tell us yoursStaying connected
Usually: a local technician, one visit — often a phone set up so you can call them.
Who: a technician we've checked, introduced to you by name before they go.
Mum's internet keeps dropping.
Tell us something like this →Dad's new phone needs setting up — big text, the family group, video calls.
Tell us something like this →They can't get video calls to work on the TV.
Tell us something like this →The modem was replaced and nothing has worked since.
Tell us something like this →Mum's phone is full and she can't take photos any more.
Tell us something like this →
A home that needs fixing
Usually: one visit to look, then the repair — the price and the time agreed with you before anyone starts.
Who: a tradesperson we've checked: a plumber, an electrician, a technician for the appliance.
There's a leak and nobody can look at it.
Tell us something like this →The heating died before winter.
Tell us something like this →The fridge stopped cooling.
Tell us something like this →The door lock sticks — Mum can barely get in.
Tell us something like this →The flat needs painting before they move back.
Tell us something like this →
Appointments and company
Usually: someone who goes with them, or visits and tells you how it went the same day.
Who: a local companion we've checked. We don't give medical advice — we find someone to be there.
Someone to go with Dad to the clinic.
Tell us something like this →A visit to see how Mum is really doing.
Tell us something like this →Someone to sit with them when the test results come in.
Tell us something like this →Picking up a prescription the pharmacy has ready.
Tell us something like this →
Errands and paperwork
Usually: someone who goes in person, with a record of what was done and when.
Who: someone local we've checked, who knows the way around.
Groceries for the week.
Tell us something like this →A document that needs collecting.
Tell us something like this →Standing in a queue at an office so they don't have to.
Tell us something like this →A parcel waiting at a depot.
Tell us something like this →Something to take across town.
Tell us something like this →
Occasions
Usually: someone who brings it to the door on the day, and sends you the moment.
Who: someone local we've checked; you choose what they bring.
A birthday they shouldn't spend alone.
Tell us something like this →Flowers on the day.
Tell us something like this →A cake at the door for their anniversary.
Tell us something like this →Help getting the house ready before guests arrive.
Tell us something like this →
Not on this list? Most needs aren't.
Tell us in your own words. We'll work out what it takes and who should do it — and agree it all with you before anything starts.