Questions, answered
Everything people ask us, answered once.
Asking
Where can you help?
Tell us where your family lives — we'll tell you straight away whether we can help.
What can I ask for?
Anything practical your family needs back home — most needs aren't on any list. Tell us in your own words.
Who reads what I send?
A person on our team reads it. On Telegram, the bot answers straight away.
Partners and safety
How do you check partners?
Every independent partner sends ID and is reviewed by our team before their first job. You see their name before they go.
Is your check a guarantee?
No. Our checks are our own — we tell you what they are, and they're not a guarantee.
Who does the work?
Independent local partners, approved by us for that kind of work. We work out what it takes, agree it with you, and introduce the partner who does it.
Money
What does it cost?
Asking is free. BackHome's service fee is shown before you confirm — nothing starts until you agree.
When do I find out the price?
Before you confirm — the request shows it, and nothing starts until you agree.
For the person at home
Does my family need to install anything?
No. Nothing to install for them — a named partner comes at a time agreed with you.
Will they know who is coming?
You tell them who is coming and when — you have the name and the time before the visit.
Languages and contact
How fast do you reply?
By email within 8 hours. On Telegram, the bot answers at once.
Which languages do you speak?
Whichever you prefer, on both sides.
How do I reach you?
On Telegram, by email at hi@backhome.life, or with the box on our pages.